Vivum Support

Questions, problems or ideas? Email vivum@crawik.com. We usually reply within a few days.

Vivum is not an emergency service. If someone may be in danger, call 112 now.

My contact didn’t get the invitation

Ask them to check their spam folder. In the app, open Contacts, swipe on the contact and choose Resend invite. Vivum only emails contacts who have confirmed.

I got a contact alert by mistake

Check in in the app straight away and let your contacts know you’re fine. To avoid it, keep notifications on for Vivum and use Pause when you know you’ll be away.

I’m going on holiday or into hospital

Open Settings, then Pause, and choose an end date. Nothing is sent while you’re paused, and a fresh check-in window starts when the pause ends.

I was added as a contact and want to stop

Every email from Vivum has an unsubscribe link at the bottom. After you unsubscribe, Vivum never emails you again for that person.

Deleting your account

Open Settings, then Delete account. Your check-ins, contacts and settings are removed from our server and all alerts stop.